Welcome to the Journey Creator Knowledge Center

This site provides the information you need to create and edit customer journeys such as buy flows, transactions, how-to’s, and more, and publish these updates simultaneously across all channels. This knowledge center is set up to align with the overall structure of Journey Creator. You can navigate using the search bar, section tabs at the top, or the table of contents which will appear on each web page.

Journey Creator is a software application which gives non-technical teams the ability to create, optimize and orchestrate sophisticated customer journeys using a drag-and-drop interface. Journeys can be deployed in near real time so customers continually receive the best omni-channel experience. By leveraging current assets, Journey Creator provides a low-lift, future-proof platform that delivers a new level of agility which is necessary for current and evolving market needs.